Help Centre

Use Sign Up to create an account and verify your email, or sign in with your existing account. For school access, follow your school invitation or enrolment instructions.

Features and allowances depend on your account, school package and any active subscription or offer. Check the current access message in the feature or your account; full access is not automatically free for every user.

Open Profile for your personal details, avatar and available preferences. Teachers also have a Settings page.

Check that you are in the correct account and workspace. Some features depend on your role, school or subscription. Ask your school administrator or support to check access instead of assuming an upgrade is required.

Check spam/junk for the confirmation email. For a forgotten password, use Forgot Password on the login page. Contact support if you still cannot get in; do not send your password in a ticket.

Teaching supports lesson planning, differentiation and pedagogy. Platform gives instructions for using MentorMind. Open teacher Ask Mindi or the floating teacher chat.

Up to 5 files, each up to 4 MB: PDF, DOCX, TXT, JPG/JPEG, PNG or WEBP. Word .docx files can contain embedded pictures. Wait for uploads to finish before sending.

Upload files sits beside the speech/language controls and may appear as an icon on a narrow screen. Teacher live speech is unavailable while attachments are present; remove them before starting a live conversation.

Yes. Choose a language and voice, then Start live conversation and allow microphone access. After each spoken reply, Mindi listens again. Use Interrupt and speak, Resume, or End and view transcript as appropriate.

Auto-speak reads chat replies aloud. Press to speak records a single input. Start live conversation handles an ongoing spoken exchange.

Use student Study mode, choose a supported language and start a live conversation. Ask for practice at your level. Pronunciation coaching depends on successful audio assessment; written transcripts alone cannot establish pronunciation.

Signed-in users can check the conversation-history save status and use Retry saving after an error. Guests need to sign in to save history. Saved chat text is not a guarantee that raw audio recordings are retained.

Check browser microphone permission, your input/output devices, volume and selected language. Keep the chat tab visible. Read the displayed error and use Resume if paused; ending the session lets you read the transcript.

Use Additional context and choose Follow the uploaded material faithfully. For new practice based on the source, choose Create similar, original practice. Course constraints still apply; review the lesson, slides and handouts for source coverage.

Follow Generating handouts and Saving handouts. Elapsed time is not an exact percentage. Avoid duplicate generation; cancelling is unavailable during saving.

No. Generate answers / repair questions with AI can use the available material; an extra source is optional. Review any labelled question adaptations and the completed answer key.

Open Assignments to create or manage class work and Grading to review submissions. Check recipients, instructions, due dates and any rubric before publishing. Saving a draft is different from publishing it.

Use Marking Assistant, check the question structure and mark scheme, then review extracted answers and suggested marks. Teacher review is required before sharing results or pushing marks to Gradebook.

Save annotations on the photo/PDF page. Students can view saved notes in their assignment. Marking Assistant papers must first be linked to the correct student through Push to Gradebook.

Open a class’s Gradebook and use Add assessment, or edit an existing assessment. Export Excel downloads the gradebook, with question-level heatmaps where that data exists.

Use the teacher menu for Rubrics, Analytics and Pastoral Alerts. Follow your school’s safeguarding procedures for concerns; the platform does not replace them.

Yes. Add reference material and choose faithful source use or similar original practice. Review the generated questions, answers and diagrams before saving or exporting.

Physics 9702 Papers 3 and 5, Accounting (Cambridge 9706 and Pearson International A Level), Computer Science (Cambridge and Pearson) and Pearson International A Level Further Mathematics units use their official durations, marks and structure. Choose the Examination year where offered, review keys marked Teacher review required, attach the Further Mathematics formulae booklet for a complete pack, and mark Computer Science programming work from the source code and evidence students submit.

Use School content / Library. Check the selected school, team, catalogue and visibility settings; saving a private resource does not automatically share it.

Open My Classes and select the class. Its tabs include Class Feed, Assignments, Members, Gradebook, Teaching Schedule and Analytics.

Yes. Create a New schedule, save it, and use Saved schedules to switch between schedules. Check the saved preview; use Edit schedule to change it.

Save it first, choose Selected students, select the recipients and use Send to students’ Study Planner. Saving alone does not send a schedule.

No. Plan delivery, notifications and emails have separate outcomes. Check the result; email can be skipped because of eligibility or preferences. Follow any retry/review guidance.

Read the progress/error message, check your connection and preserve unsaved work before refreshing. Avoid duplicate generation. If it continues, report the page, time, browser/device and exact error.

File types and size limits differ by feature. Check the control you are using, then retry the failed file. Modern Word .docx can include embedded pictures in supported AI-reading workflows; legacy .doc and externally linked pictures need conversion or a supported alternative.

Use Submit a ticket for platform issues. Include a redacted screenshot if useful, without passwords or unnecessary personal data. For a safeguarding concern, follow your school’s procedures and use the appropriate pastoral contact.