Step by step
- Note the page, action you tried and exact error. Save or copy any unsaved work before refreshing.
- For an upload, check the format, size and limit shown by that control. Wait for the upload to finish before sending or generating.
- For delayed generation, check the displayed progress/error and avoid duplicate requests. Use the available cancel or retry action where appropriate.
- For missing work, check the correct account, class and saved item. Confirm whether it was saved, submitted, published or sent; these are different actions.
- If the issue continues, choose Submit a ticket. Include the page URL, approximate time, browser/device, exact error and a redacted screenshot if helpful.
Things to check
- Do not send passwords, access tokens or unnecessary identifiable pupil work.
- Avoid clearing browser storage, deleting/recreating work or repeatedly sending submissions as a first step.
- Mindi can explain workflows, but cannot inspect your screen, account logs or live incident status.