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Legal
The rules that govern access to and use of MentorMind, including Mindi, our dashboards and associated services.
Effective 1 September 2026
These Terms and Conditions ("Terms") govern access to and use of MentorMind, including our website at mentormind.co.uk, our student, teacher and school dashboards, Mindi and other associated applications, services and features (together, the "Platform").
The Platform is operated by:
MentorMind Education Ltd Company number: 16588316 Registered in England and Wales Registered office: 12 Orchard Gate, Greenford, UB6 0QW, United Kingdom ICO registration reference: ZC028046 Email: contact@mentormind.co.uk
By creating an account, accessing or using the Platform, you agree to these Terms.
If you do not agree to these Terms, you should not use MentorMind.
If you use MentorMind on behalf of a school, company or other organisation, you confirm that you have authority to act on behalf of that organisation where applicable.
Where a school or organisation has entered into a separate Services Agreement, Order Form, Data Processing Agreement or other written agreement with MentorMind, that agreement will apply in addition to these Terms. If there is a conflict, the separately signed agreement will take priority for the relevant institutional service.
MentorMind may be used by:
For these Terms:
MentorMind's student-facing services are primarily designed for secondary-school students aged 14 to 18, unless a specific institutional deployment provides otherwise.
If you are under 16 and create a MentorMind account directly rather than through your school, you should use the Platform with the knowledge and permission of a parent or guardian.
Where access is provided through a school, the school's own safeguarding, account-management and data-protection arrangements will apply.
Teacher and institutional administrative accounts must only be used by persons authorised to perform those roles.
You must provide accurate account information and must not impersonate another person or misrepresent your age or role.
You are responsible for keeping your account credentials secure.
You must not:
Teachers and school administrators must only access students, classes and information they are authorised to access.
Please notify us promptly at contact@mentormind.co.uk if you believe your account has been compromised.
We grant authorised users a limited, non-exclusive, non-transferable and revocable right to use MentorMind for legitimate educational purposes during the period in which they are authorised to access the Platform.
This does not transfer ownership of MentorMind or our technology to you.
Unless expressly permitted by us, you must not:
Schools and authorised teachers may use MentorMind to support teaching, planning, assessment, feedback, intervention and related educational activities.
Teachers agree to:
Where a school controls the purposes for which student personal data is processed, MentorMind will normally process that information on the school's documented instructions in accordance with the applicable Data Processing Agreement.
MentorMind is intended to support learning, not replace it.
Students should use AI-supported features to understand concepts, practise, plan, revise and receive formative feedback.
Students remain responsible for complying with their school's academic-integrity rules and any examination-board requirements.
You must not use MentorMind to:
MentorMind uses artificial intelligence to support certain Platform functions.
Different approved AI or cloud providers may be used depending on:
Current technology suppliers may be described in our Privacy Policy, Subprocessor Register or institutional procurement documentation.
AI systems can make mistakes.
AI Outputs may therefore contain inaccuracies, incomplete information, inappropriate recommendations or content that does not perfectly reflect a curriculum or examination specification.
Users should apply appropriate judgement before relying on an AI Output.
MentorMind does not guarantee that an AI-generated response is correct simply because it was generated through the Platform.
MentorMind may provide AI-supported first-pass marking, formative feedback, mark suggestions, topic analysis or related assessment assistance.
Where an AI-generated mark or feedback item is intended to contribute to a formal teacher assessment, it is preliminary and must be subject to appropriate teacher review before being treated as an approved grade or consequential educational decision.
Teachers may amend, override or reject AI-generated marking and feedback.
Student self-practice, mock examinations and formative activities may provide automated results directly to the learner. These are learning tools and are not formal school grades unless a teacher or school expressly adopts them as such.
MentorMind does not make solely automated decisions that have legal or similarly significant effects on students.
MentorMind may analyse learning activity to:
These insights are intended to support, not replace, teacher professional judgement.
They should not be treated as definitive assessments of a learner's intelligence, potential or future academic outcomes.
Some MentorMind features may allow students to record information about study-related mood, energy or stress, or may identify language indicating that a student could benefit from additional support.
These functions are designed to support student wellbeing and appropriate human intervention.
They are not medical, therapeutic, counselling or emergency services and do not provide medical diagnoses.
Where MentorMind is deployed by a school, appropriate concerns may be surfaced to authorised school staff in accordance with the school's safeguarding arrangements.
Students should speak to a trusted adult, teacher, safeguarding professional or healthcare professional if they need support.
If there is an immediate risk of serious harm or emergency, MentorMind should not be relied upon as an emergency response service.
You retain any rights you or your school already hold in User Content or Teacher Content that you upload to MentorMind.
Uploading content does not transfer ownership of that content to MentorMind.
You grant MentorMind a limited, non-exclusive licence to process, reproduce, transform and display that content only to the extent reasonably necessary to:
Where content is provided through a School Account, any applicable school agreement or DPA may further govern its use.
You are responsible for ensuring you have the right to upload any material you provide to MentorMind.
You should not upload confidential, copyrighted or personal information that you are not authorised to use.
MentorMind owns or licenses the intellectual property in the Platform itself, including our branding, software, interfaces, databases, proprietary workflows and technology.
AI Outputs generated specifically through your use of MentorMind may be used by you for legitimate educational purposes, subject to these Terms and any third-party rights.
Because AI-generated material may not always qualify for copyright protection and similar outputs may be generated for different users, MentorMind does not guarantee exclusivity or ownership of any particular AI Output.
Users remain responsible for checking whether material they publish or distribute infringes third-party intellectual property rights.
Unless expressly stated otherwise, MentorMind is independent of examination boards and other awarding organisations and does not imply endorsement or affiliation merely by supporting their qualifications or specifications.
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Where MentorMind processes school-controlled personal information on behalf of an institution, our processing is also governed by the relevant Data Processing Agreement.
We do not sell learner personal information for advertising.
Further information about AI processing, learner profiling, subprocessors, retention and individual rights is provided in our Privacy Policy.
MentorMind is designed to provide a safe, respectful and productive learning environment.
All users must comply with our Community Guidelines, which form part of these Terms.
When using MentorMind, you must treat other users, teachers and members of the MentorMind community respectfully.
You must not use MentorMind to:
We recognise that legitimate educational discussions may involve sensitive subjects, including history, health, safeguarding, literature or current affairs. Context matters, and our safety systems are not intended to prevent appropriate teaching and learning.
If you encounter content or behaviour that appears unsafe, inappropriate or contrary to these Guidelines, you should report it through the available reporting mechanism or contact contact@mentormind.co.uk.
Students using MentorMind through a school should also follow their school's normal safeguarding and reporting procedures.
Where practicable and appropriate, we will consider the seriousness of the behaviour, the user's age, context, intent and previous conduct before taking enforcement action.
We may take immediate action where necessary to protect a child or other person, maintain security, comply with law or address a serious safeguarding risk.
Where we reasonably believe that these Terms or our Community Guidelines have been breached, we may take proportionate action, which may include:
Some MentorMind services may be free, trial-based or provided as part of an institutional licence. Others may require payment.
Where you purchase a paid service directly, the applicable:
will be shown before purchase and form part of your agreement with us.
Nothing in these Terms limits any cancellation, refund or other statutory rights available to consumers under applicable law.
Institutional pricing, renewal and termination will normally be governed by the applicable Order Form or Services Agreement.
We aim to provide a reliable service, but cannot guarantee uninterrupted availability.
We may update, add, remove or modify features where reasonably necessary for:
Some new functionality may initially be made available as a pilot, preview or beta feature.
Where a material change affects a paid institutional service, the applicable school agreement may provide additional rights.
We may temporarily restrict or suspend access where reasonably necessary because of:
Where appropriate, we will provide notice and an opportunity to remedy the issue.
On termination, the user's right to access the Platform ends.
Personal data will be retained, returned, deleted or anonymised in accordance with our Privacy Policy, applicable school agreement and Data Processing Agreement.
MentorMind is a supplementary educational technology service.
We make reasonable efforts to improve educational quality and curriculum relevance, but we do not guarantee:
Teachers and students should use appropriate professional and academic judgement.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you are using MentorMind as a consumer, nothing in these Terms affects your statutory consumer rights.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.
We are not responsible for business losses suffered by a consumer using MentorMind for private educational purposes.
Where a school or other organisation has a separate written agreement with MentorMind, liability will be governed by that agreement.
Where no separate written agreement applies, and to the fullest extent permitted by law, MentorMind will not be responsible for indirect or consequential business losses, loss of profit or loss of anticipated savings.
In those circumstances, our aggregate liability arising from the relevant paid service will not exceed the fees paid or payable for that service during the 12 months preceding the event giving rise to the claim, except where liability cannot lawfully be limited.
MentorMind relies on third-party cloud, infrastructure, artificial intelligence, speech-processing and other technology providers.
We select providers based on factors including security, privacy, suitability and service requirements.
Their underlying services may occasionally become unavailable or change.
MentorMind may replace or change a provider where necessary to maintain appropriate performance, safety, legal compliance or regional availability.
If you experience a problem with MentorMind or wish to make a complaint, please contact: contact@mentormind.co.uk
Please include enough information for us to understand and investigate the issue.
We may update these Terms where reasonably necessary, including because of changes to:
We will publish the current version and effective date.
Where a material change significantly affects existing users, we will provide appropriate notice.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure to enforce a right under these Terms does not waive that right.
These Terms do not create rights for any third party unless expressly stated.
These Terms are governed by the laws of England and Wales.
If you are a consumer, you retain any mandatory rights to bring proceedings in the courts available to you under applicable consumer law.
For institutional and business users, unless a separate agreement says otherwise, the courts of England and Wales will have exclusive jurisdiction.
MentorMind Education Ltd 12 Orchard Gate Greenford UB6 0QW United Kingdom Company number: 16588316 ICO registration reference: ZC028046 contact@mentormind.co.uk mentormind.co.uk
Read our privacy policy and community guidelines to understand how we handle information and keep MentorMind safe.